An item may be returned for store credit or exchange as long as it is in our possession within 14 days of the order date. The item must be in the original unused condition as originally shipped to the customer with all tags attached. Please include the name you used when you placed the order on all returns, or it will not be accepted nor the item returned to the customer. Refunds can take up to 3 business days to process. Store credits or exchanges will not be issued before an item is back in our possession. If you would like to exchange an item please let us know what size you would like to exchange for on the card that was shipped with your items. Exchange shipping is required by the customer. All returns can be sent to the return address on your shipment.
Shipping and handling charges are non-refundable. The customer is responsible for return shipping costs, unless the item has arrived damaged**. All refunds will be for the price of the item purchased and tax (if applicable), but not the cost of shipping.
**If the item arrives damaged or there is a mistake on our part (if you received the wrong item/color/size placed on your original order), you will be reimbursed for the purchase including shipping fees. Damages will be considered at Evan and Ivory’s discretion if contacted within 48 hours.
After you place an order it will be processed within 48 business hours. Domestic orders can arrive in 5-10 business days, and international orders between 14-21 business days. Evan and Ivory is not responsible for any lost or stolen packages once USPS marks “delivered”. Evan and Ivory is not responsible for any transit issues with USPS. If an item is lost through tracking, the customer must file a claim directly with USPS with the provided tracking information. All custom pre-orders and sale items are final sale.
Email invoices are due within 24 hours of receiving the invoice. Invoices after 24 hours will be canceled. If I a customer does not pay two consecutive invoices, they will be removed from social media groups. If you would like to cancel an order for any reason, a 20% restocking fee will apply. Shipping is $5 flat rate on all clothing items. All shoes ship separately from clothing and will require separate costs. Boots ship at $8. Evan and Ivory reserves the right to remove the perk of free local pickup from a customer at any time. In such case, the customer must pay the $5 shipping cost or they can cancel their order for store credit only, minus the 20% restocking fee.
For any additional questions, please email us at firstname.lastname@example.org